{"id":13894,"date":"2026-06-11T11:01:05","date_gmt":"2026-06-11T09:01:05","guid":{"rendered":"https:\/\/www.monresto-pataka.fr\/?p=13894"},"modified":"2026-06-11T11:03:21","modified_gmt":"2026-06-11T09:03:21","slug":"remboursement-retractation","status":"publish","type":"post","link":"https:\/\/www.monresto-pataka.fr\/en\/remboursement-retractation\/","title":{"rendered":"Remboursement &#038; R\u00e9tractation"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13894\" class=\"elementor elementor-13894\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7578c2b mentions elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"7578c2b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0748133 jltma-glass-effect-no\" data-id=\"0748133\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c14a927 jltma-glass-effect-no elementor-widget elementor-widget-html\" data-id=\"c14a927\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"max-width: 900px; margin: 40px auto; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: #2D3748; line-height: 1.7;\">\n    \n    <div style=\"background: #ffffff; padding: 50px; border-radius: 12px; box-shadow: 0 10px 25px rgba(0,0,0,0.15); border-top: 5px solid #d32f2f;\">\n        \n        <h1 style=\"font-size: 28px; font-weight: 700; color: #1A202C; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 10px; text-align: center;\">Remboursement & R\u00e9tractation<\/h1>\n        <p style=\"font-size: 14px; color: #718096; text-align: center; margin-bottom: 40px; font-style: italic;\">Politique d'annulation et cadre l\u00e9gal \u2014 PATAKA<\/p>\n        \n        <div style=\"margin-bottom: 35px;\">\n            <h2 style=\"font-size: 18px; font-weight: 600; color: #d32f2f; border-bottom: 2px solid #edf2f7; padding-bottom: 8px; margin-bottom: 15px;\">\n                \u2696\ufe0f Cadre l\u00e9gal et exception de r\u00e9tractation\n            <\/h2>\n            <p style=\"color: #4A5568; margin-bottom: 15px;\">\n                Les commandes pass\u00e9es via notre service Click & Collect concernent exclusivement des produits alimentaires pr\u00e9par\u00e9s \u00e0 la demande et cuisin\u00e9s \u00e0 la minute. \n            <\/p>\n            <p style=\"color: #4A5568; margin-bottom: 15px;\">\n                Conform\u00e9ment aux dispositions de l'article L.221-28 du Code de la consommation, <strong>le droit de r\u00e9tractation ne peut pas \u00eatre exerc\u00e9<\/strong> pour les contrats de fourniture de biens susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement.\n            <\/p>\n        <\/div>\n\n        <div style=\"margin-bottom: 35px;\">\n            <h2 style=\"font-size: 18px; font-weight: 600; color: #d32f2f; border-bottom: 2px solid #edf2f7; padding-bottom: 8px; margin-bottom: 15px;\">\n                \ud83d\udecd\ufe0f R\u00e8gles d'annulation et de remboursement\n            <\/h2>\n            <p style=\"margin-bottom: 15px;\">En cons\u00e9quence, les r\u00e8gles strictes suivantes s'appliquent \u00e0 notre service :<\/p>\n            \n            <ul style=\"list-style: none; padding-left: 0; margin: 0 0 20px 0;\">\n                <li style=\"padding: 10px 0; border-bottom: 1px dashed #edf2f7; color: #4A5568;\">\n                    \u274c <strong style=\"color: #2D3748;\">Commande valid\u00e9e :<\/strong> Une fois la commande valid\u00e9e et sa pr\u00e9paration commenc\u00e9e en cuisine, elle ne peut g\u00e9n\u00e9ralement faire l'objet d'aucun remboursement ni d'aucun report.\n                <\/li>\n                <li style=\"padding: 10px 0; border-bottom: 1px dashed #edf2f7; color: #4A5568;\">\n                    \u23f1\ufe0f <strong style=\"color: #2D3748;\">Annulation gratuite :<\/strong> Vous conservez la possibilit\u00e9 d'annuler votre commande sans frais jusqu'\u00e0 <strong>30 minutes avant<\/strong> l'heure de retrait initialement choisie (conform\u00e9ment \u00e0 nos CGV).\n                <\/li>\n                <li style=\"padding: 10px 0; color: #4A5568;\">\n                    \ud83c\udf7d\ufe0f <strong style=\"color: #2D3748;\">Erreur de notre part :<\/strong> En cas d'erreur flagrante et av\u00e9r\u00e9e lors de la r\u00e9ception (commande non conforme \u00e0 votre panier en ligne), nous vous invitons \u00e0 le signaler imm\u00e9diatement \u00e0 notre comptoir.\n                <\/li>\n            <\/ul>\n        <\/div>\n\n        <div>\n            <h2 style=\"font-size: 18px; font-weight: 600; color: #d32f2f; border-bottom: 2px solid #edf2f7; padding-bottom: 8px; margin-bottom: 15px;\">\n                \ud83d\udcde Contact & Assistance\n            <\/h2>\n            <p style=\"color: #4A5568; margin-bottom: 20px;\">En cas de probl\u00e8me ou pour toute demande d'annulation dans les d\u00e9lais autoris\u00e9s, merci de contacter imm\u00e9diatement notre \u00e9quipe commerciale :<\/p>\n            \n            <div style=\"background: #f7fafc; padding: 20px; border-radius: 8px; border-left: 4px solid #718096;\">\n                <ul style=\"list-style: none; padding-left: 0; margin: 0;\">\n                    <li style=\"margin-bottom: 10px;\">\n                        \ud83d\udfe2 <strong style=\"color: #1A202C;\">Par t\u00e9l\u00e9phone (prioritaire) :<\/strong> \n                        <a href=\"tel:0649883332\" style=\"color: #d32f2f; font-weight: 600; text-decoration: none; margin-left: 5px;\">06 49 88 33 32<\/a>\n                    <\/li>\n                    <li>\n                        \ud83d\udce7 <strong style=\"color: #1A202C;\">Par e-mail :<\/strong> \n                        <a href=\"mailto:japaby@hotmail.fr\" style=\"color: #d32f2f; font-weight: 600; text-decoration: none; margin-left: 5px;\">japaby@hotmail.fr<\/a> (ou via notre formulaire de contact en ligne)\n                    <\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Remboursement &#038; R\u00e9tractation Politique d&rsquo;annulation et cadre l\u00e9gal \u2014 PATAKA \u2696\ufe0f Cadre l\u00e9gal et exception de r\u00e9tractation Les commandes pass\u00e9es via notre service Click &#038; Collect concernent exclusivement des produits alimentaires pr\u00e9par\u00e9s \u00e0 la demande et cuisin\u00e9s \u00e0 la minute. Conform\u00e9ment aux dispositions de l&rsquo;article L.221-28 du Code de la consommation, le droit de r\u00e9tractation [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_mi_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13894","post","type-post","status-publish","format-standard","hentry","category-non-classe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remboursement &amp; R\u00e9tractation - Restaurant Pataka<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.monresto-pataka.fr\/en\/remboursement-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remboursement &amp; R\u00e9tractation - Restaurant Pataka\" \/>\n<meta property=\"og:description\" content=\"Remboursement &#038; R\u00e9tractation Politique d&rsquo;annulation et cadre l\u00e9gal \u2014 PATAKA \u2696\ufe0f Cadre l\u00e9gal et exception de r\u00e9tractation Les commandes pass\u00e9es via notre service Click &#038; Collect concernent exclusivement des produits alimentaires pr\u00e9par\u00e9s \u00e0 la demande et cuisin\u00e9s \u00e0 la minute. 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